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Over $1,000,000 donated to our Partner Non-Profits

Customer Service

Contact Us

If you require assistance or have any questions we are available Monday - Friday, 9:00am - 5:00pm PST: 

Phone: (866) 983-2266 
Email: Contact us 
Twitter: @ONEHOPEWine

 

Shipping Transit Time Estimates

The following shipping transit times provided by UPS are estimates on the number of business days you can expect it to take to ship to your location using “Ground” shipping.

Please note that orders are processed and shipped within 1-3 business days of being received; most orders go out next business day.  You will receive a tracking number via email once your order is processed and packaged for shipment. 

Note: tracking information may not be immediately available due to time difference between order processing and shipping carrier package pickup.

Holiday Season Note: During the holidays we recommend padding the transit times by 2-4 days to ship across the United States, due to increased package volume and potential for weather delays.

 

Legal Shipping States

We CAN ship wine purchased online or by phone to the following states:

AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, LA, MD, ME, MI, MN, MO, NC, ND, NE, NH, NM, NY, NV, OH, OR, SC, TN, TX, VA, WA, WV, WI, WY

We can NOT ship wine purchased online or by phone to the following states due to state laws:

AL, AR, DE, KY, MA, MS, MT, NJ, OK, PA, RI, SD, UT, VT

 

Extreme Weather Shipment Holds

During periods of extreme weather, we attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is to prevent your wines from becoming damaged due unknown temperature conditions at our shipping carriers' warehouses. While we always attempt to ship packages within 1-2 business days from receipt of an order, we may have to hold packages during extreme heat or cold until the beginning of the next week or when conditions have improved. Please email support@onehopewine.com if you have any questions or like to inquire about a shipment.

Our standard shipping method is “UPS Ground.” If your order is being shipped across the United States to the east coast, we recommend upgrading to 2-day Air during periods of extreme cold or heat.

 

21+ Signature Required

You must be 21 years of age to order or receive wine from ONEHOPE Wine. Any shipments containing alcohol are sent with an “Adult Signature Required” sticker, and the delivery person is required to ask and review identification upon delivery. This means that you will have to be present at the time of delivery. We recommend shipping to a business address, if no one over 21 will be present to receive & sign for the package.

Returns

ONEHOPE Wine is committed to 110% customer satisfaction! If there is any problem with your order, we want to hear about it.  If you receive a bad bottle, simply put the cork back in the bottle and call (866) 983-2266 or contact us.  We will send out a replacement shipment to you right away.

If you wish to return your wine for any other reason, please call (866) 983-2266 and we will be happy to help you.

**Title to, and ownership of, all wine passes from ONEHOPE Wine to the purchaser in the State of California and the purchaser takes all responsibility for the shipping it from California to his/her home state. By arranging for transportation of the wine, ONEHOPE Wine is providing a service to, and acting on behalf of the purchaser. By utilizing this service from ONEHOPE Wine, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

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